Refund policy
Last updated: November 14, 2026
August + Willow is a curated boutique. Most of what we sell is made and shipped by independent partner brands, and each brand sets its own return terms. Below is exactly what applies to each brand we carry, so you know before you buy. The brand is listed on every product page.
How to start a return
- Email customercare@augustandwillow.com (or use our contact form) with your order number, the item(s) and the reason, within the brand's return window shown below.
- We confirm eligibility with the brand and send you return instructions (and a label where the brand provides one). Please don't send items back without approval: returns sent without approval can't be accepted.
- Once the brand receives and inspects the item, we issue your refund (or store credit or exchange, where that is the brand's policy) and email you a confirmation. Card refunds can take 5–10 business days to post.
Damaged, defective or wrong items
Whatever the brand, if something arrives damaged, defective or isn't what you ordered, email us within 5 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund at no cost to you.
Return terms by brand
| Brand | Return window | Condition | Outcome | Return shipping / fees |
|---|---|---|---|---|
| Basically Soho | 14 days from delivery | Unworn, tags on, original packaging | Refund | Label provided by the brand. Sale/discounted items final. |
| Coco Carriers | 30 days from delivery | Unused, tags on, original packaging | Refund | Label provided by the brand. |
| Cocolino | 30 days from delivery | Unused, tags on, original packaging | Refund | Label provided by the brand once your return is approved. |
| Ella Bonna Baby | 30 days from delivery | Unworn, unwashed, original packaging | Refund, or free size exchange. Booties that won't stay on: refund under the brand's Stays-On Guarantee. | Free (prepaid label). Sale items: size exchange only. |
| Little Joy Co. | Final sale | — | Damaged, defective or wrong items only (see above) | — |
| Little Rad Things | Final sale | — | Damaged, defective or wrong items only | — |
| Little Worldz | 30 days from delivery | Unworn, unwashed, tags on, original packaging | Refund | Customer pays return shipping. Sale items final. |
| Lovely Littles | 7 days from delivery | Unused, unwashed, original packaging | Refund | $8 return label fee deducted from your refund. Items discounted more than 20% are final sale. |
| Lukas James | 14 days from delivery | Unworn, tags on, original packaging | Refund | Sale items final. |
| LYTL | 30 days from purchase | Same condition, original packaging | Exchange or store credit (no cash refunds) | Prepaid label provided by the brand. |
| Mila & Rose | 21 days from delivery (orders placed Nov 1 – Dec 18 can be returned until Jan 5) | Unworn, tags on | Refund | Customer pays return shipping. |
| Parker Baby Co. | 30 days from delivery | Unused, original packaging | Refund | Customer pays return shipping. |
| Rainn | 30 days from delivery | Unworn, tags on, original packaging | Refund | Label provided by the brand. |
| Rylee Faith Designs | 23 days from delivery | Unworn, unwashed, tags on | Refund | Customer pays return shipping. Final-sale items excluded. |
| Summer & Bash | Final sale | Handmade and personalized to order | Damaged or incorrect items only (report within 5 days) | — |
| SwaddleAn | Exchange only | Unworn, tags on | Exchange. Personalized, printed, embroidered and gift-box items are final sale; defects must be reported within 7 days. | Customer pays shipping. |
| Sweet Bamboo | 10 days from purchase | Unworn, unwashed, unaltered | Refund or exchange | $5 restocking fee plus return label cost ($10 for exchanges). Sale/clearance items final. |
| Tesa Babe | 30 days from delivery | Unused, unwashed, tags on | Refund | Customer pays return shipping; 10% restocking fee. Sale items final. |
| Tiny Land | 30 days from delivery (90-day warranty on defects) | New, unused, all original packaging | Refund | Opened or incomplete items may carry a restocking fee of up to 50%. |
| Zolly Kids | 14 days from delivery | Unworn, tags on, original packaging | Refund | Customer pays return shipping. Sale items final. |
| August + Willow and all other brands | 14 days from delivery | Unused, original packaging | Refund | Customer pays return shipping. Sale items final. |
Good to know
- Refunds go back to your original payment method unless the brand's policy above is exchange or store credit only.
- Original shipping charges are non-refundable unless the item arrived damaged, defective or wrong.
- Orders can't be modified or canceled once placed.
- Items from different brands ship and return separately.
Questions
August + Willow, 3120 E Pico Boulevard, Los Angeles, CA 90023. Email customercare@augustandwillow.com. Please don't send returns to this address; we'll send you the correct return address for your brand.