Shipping policy
Every August + Willow order ships with tracking. You'll get a tracking link by email as soon as your order is on its way (please allow 1–2 business days for tracking to update).
Shipping rates
| Order total | US shipping |
|---|---|
| Under $125 | $7.95 per brand in your order |
| $125 and up | FREE, no matter how many brands are in your order |
Example: an $84 order with items from two brands ships for $15.90 ($7.95 × 2). The same items in an order of $125 or more ship free. Your exact shipping total is always shown at checkout before you pay.
How delivery works
August + Willow is a curated boutique of independent baby and kids' brands. Each brand packs and ships its own items directly to you, and the brand is listed on every product page.
- Processing: the brand prepares your order. Processing times vary by brand, especially for handmade or personalized items.
- Shipping: once your order leaves the brand, you'll receive tracking so you can follow it to your door.
- More than one brand? Items from different brands ship separately and may arrive in separate packages. On orders under $125, shipping is $7.95 for each brand; on orders of $125 or more, it's free.
Business days don't include weekends or US holidays.
Holiday ordering
Order as early as you can for the holidays. Carrier volume peaks in December and popular prints and sizes sell out. If you need something by a specific date, email us before you order and we'll check with the brand.
Where we ship
We currently ship within the United States. We're unable to ship to APO/FPO/DPO addresses.
Address accuracy
Orders can't be modified or canceled once placed, so please double-check your shipping address at checkout. If a package is returned because the address doesn't exist, we'll reship it to the corrected address free of charge. If a package is delivered to an incorrect address entered at checkout, we're unable to replace or refund it.
Delivered but not received
If tracking shows delivered but you can't find your package, please check around your home and with neighbors, then contact us and we'll help you look into it with the carrier. August + Willow isn't responsible for packages that are lost or stolen after being marked delivered.
Damaged, defective or wrong items
If something arrives damaged, defective or isn't what you ordered, email us within 5 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund at no cost to you.
Questions?
Email us any time at customercare@augustandwillow.com or use our contact form. We reply within 1 business day, Monday to Friday.